Privacy Policy

This Privacy Policy describes how FW Limo collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.
  • Booking Information: Pick-up location, date, time, destination, and any special requests.
  • Payment Information: Credit card details or other payment information necessary to process your booking.
  • Website Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
  • Communication Data: Records of your communications with us, including emails and phone calls.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you make a booking, create an account, or contact us.
  • Automatically: Through cookies and other tracking technologies when you use our website.
  • From Third Parties: From our partners, such as payment processors and marketing service providers.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To process your bookings, arrange transportation, and provide customer support.
  • Communication: To communicate with you about your bookings, send confirmations, and respond to your inquiries.
  • Payment Processing: To process payments for our services.
  • Improving Our Services: To analyze website usage data and improve our website and services.
  • Marketing: To send you promotional offers and updates about our services, with your consent.
  • Legal Compliance: To comply with legal obligations and regulations.

4. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: Third-party service providers who assist us with payment processing, website hosting, and marketing.
  • Business Partners: Partners who help us provide our services, such as affiliate partners.
  • Legal Authorities: When required by law or to protect our rights and interests.

We ensure that these parties are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Security Audits: Regularly conducting security audits to identify and address vulnerabilities.
  • Secure Storage: Storing personal information on secure servers with restricted access.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter.
  • Functionality Cookies: These cookies allow our website to remember your preferences and provide enhanced features.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@fwlimo.com
  • Phone: 514 825-5466
  • Address: 3420 Jean Yves St, Kirkland, Quebec H9J 2R6